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Pass Protection
In order to ensure peace of mind and protect your vacation,
Pass protection is essential for rail travelers. Rail Passes
are like Cash. If you are traveling in Europe and your rail
pass is lost or stolen, you will not receive a refund unless
you have pass protection. Under the Pass Protection Program,
you are entitled to a full refund of the unused portion of
your original rail passes or rail and drive passes. This
service is available for only $10 US, and covers all rail
passes issued by this site.
You must purchase rail pass protection at the same time as
the your pass. When you order your pass online, you will see
that the box for pass protection is already set to accept. If
you do not want to participate in the Pass Protection Program
you may change this and decline the protection.
Follow these simple steps in order to make
a claim:
- Report loss/theft to local police within 24
hours.
- Purchase a new Eurail Pass or rail ticket for
the remaining days. Eurail or other rail passes can be
purchased at a Eurail aid office. A listing will be sent to
you along with your pass.
Within 30 days after returning home,
Send us:
- A notarized written report that includes the
pass holder’s name, the date the pass was validated, how
many days were unused, and a description of what happened to
the pass.
- Your official police report and your
replacement ticket receipt.
- Also include a copy of your airline ticket
stubs/receipts (round-trip tickets from US of departure city
to Europe).
Please make a photocopy of all documents
for your own records.
Send all evidence to:
Railpass
Claims Dept.
2737
Sawbury Blvd.
Columbus, OH 43235
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